Original Problem
A manufacturer of chemical delivery equipment provided one standard product including a control panel built by their local panel shop. Their standard delivery was (4-6) weeks and they'd ship (10-20) units per year.

Their problem was not being able to quote custom orders quickly. This was causing them to miss new custom product opportunities.

Internal Issues
They specialize in designing and producing their equipment and have no engineering support for control panels. Sometimes they'd get custom orders by winging the custom panel, but these orders were routinely over budget and behind schedule.

Our Solutions
Their Sales guys send us new control panel specifications to quote, which they receive quickly. When they get a custom order, we send them an Engineering Submittal for customer approval. After approval, they send us an order for the panel and we produce it on budget and deliver it on schedule.

We redesigned their standard panel to reduce cost and improve appearance, and now produce them on budget and on schedule.

Final Results
Custom orders are no longer a headache, and their standard control panels look better and cost less.

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